Terms of Service

1. The service

Maxinbox provides two components: (a) Maxinbox — competitor email monitoring and analysis; and (b) MaxInbox Send — an email and SMS sending platform for the e-commerce stores managed by MaxDigital agency clients.

Features may change over time. We do not guarantee specific sending volumes, deliverability rates, or uptime beyond what is stated in a separate service level agreement, if any.

2. Accounts

You must provide accurate information when registering. You are responsible for all activity on your account and for keeping your credentials confidential.

3. Your responsibilities when using MaxInbox Send

If you use MaxInbox Send to message your own subscribers, you represent and warrant that: (a) you own or are authorized to use the recipient list; (b) every recipient has given verifiable opt-in consent to receive messages from your brand; (c) you will not import purchased, scraped, rented, or otherwise non-consensual lists; and (d) you will keep your sender information accurate and include a working unsubscribe mechanism in every message, as required by our Acceptable Use Policy.

We may suspend or terminate your access to MaxInbox Send, without liability to you, if your bounce or complaint rates exceed the thresholds in the Acceptable Use Policy.

4. Fees and billing

Fees, billing cycles, and payment terms are as described on our pricing page or in your order confirmation. Fees are non-refundable except as required by law.

5. Intellectual property

We retain all rights to the Maxinbox platform, software, and brand. You retain all rights to your own content and data.

6. Service availability

The service is provided "as is" and "as available." We do not warrant uninterrupted or error-free operation and may perform maintenance that temporarily affects availability.

7. Limitation of liability

To the maximum extent permitted by law, MaxInbox is not liable for indirect, incidental, or consequential damages, or for lost profits, arising from use of the service. Our total liability for any claim is limited to the fees you paid us in the 3 months preceding the claim.

8. Suspension and termination

We may suspend or terminate accounts that violate these Terms, our Acceptable Use Policy, or applicable law, including anti-spam and data protection law. You may close your account at any time.

9. Governing law

These Terms are governed by Romanian law. Any dispute is subject to the jurisdiction of the competent courts in Bucharest, Romania.

10. Changes

We may update these Terms from time to time. Continued use of the service after a change constitutes acceptance of the updated Terms.

11. Contact

Smart Think Consulting SRL, 23 Ceahlaul Street, Bucharest, Romania — hello@maxinbox.io